Growth turns an operations team into the bottleneck. Most of the week goes on manual steps that only exist because the store, the warehouse, the carrier and the help desk keep separate records.
Relay keeps one order record across all four systems, reads the support inbox, drafts the replies, and routes only the unusual cases to a person, with the context already gathered.
The only steps left for people are the ones that need judgement. Relay is in development and not yet for sale. Before general availability we run a small number of early deployments under a written scope and price; if this is a problem you have, write to us.
- Store, warehouse, carrier and help desk on one order record
- An agent that matches support email to the order and drafts the reply
- Exceptions in one channel, with the fix already suggested
ShopifyWarehouse APICarrier APIHelp deskSlack