Most tickets ask the same twenty questions, and every one of them waits behind the hard ones. A generic bot answers confidently and wrongly, and a wrong answer about billing costs more than a slow one.
Attend looks up the actual account, answers what it can with the sources it used, and escalates the rest with a summary and a suggested fix.
Attend is in development and not yet for sale. Before general availability we run a small number of early deployments under a written scope and price; if this is a problem you have, write to us.
- Reads the customer's plan, region and settings before answering
- Resolves the common questions; hands the rest to a person with a summary
- Does not answer on billing or sensitive data; routes it to the team
Help deskBillingPostgreSQLIssue trackerSlack